WARRENTY POLICY
A. General Warranty Terms and Conditions
RIVIVE (hereinafter referred to as “Rivive”, ”Us”, “We, ”Our”) is committed to quality. Our products (“Product”) is rigorously tested for quality and performance. Our limited, 1-year warranty covers defects in the materials and workmanship of all our Product as set forth in this Limited Product Warranty (“Warranty”).
Warranty is only valid in Singapore as delivered new in the original packaging to the original end-user purchaser (“Purchaser”), subject to the exclusions, terms and conditions. The Product is not eligible for any international Warranty service.
If the Product requires repair, We may, at Our option and sole discretion, repair, replace or exchange it with an equivalent product or part(s) of similar technical specification that may be refurbished or new. We will retain the replaced part(s) or Product that is exchanged during service as Our property. Repaired, replaced, or exchanged parts or the Product will continue to be under Warranty for the remaining Product Warranty period from the date of original delivery.
Except where otherwise expressly provided, the terms and conditions of this warranty are contained exclusively herein, and no other agreement, provision or statement, regardless of the origin of the same, shall be accepted as extending, adding to, subtracting from or otherwise altering the terms of this warranty. No warranty or guarantee given by any other person, firm or corporation with respect to the Product shall be binding on RIVIVE
The Warranty period commences on the date of original delivery.
This Warranty does not provide coverage if the Product is situated outside of Singapore.
This Warranty does not cover missing accessories or external parts of the Product, unless such a claim is made within seven (7) days from the date of original delivery.
Physical faults and/or defects of the Product which can reasonably be discovered through visual inspections on the date of delivery or immediately thereafter must be reported within seven (7) days from the date of delivery. Failing which, no faults and/or defects will be deemed to be present at the time of delivery.
Minor imperfections within manufacturing or design specifications that do not materially alter or affect the functionality of the Product are not considered a defect under this Warranty.
Product is considered Out-of-Warranty based on the conditions set forth in Section B of this Warranty.
This Warranty does not cover any trade-in or top-up upgrade unless authorized by RIVIVE
To the fullest extent permitted by law, RIVIVE and Our authorized representatives shall not be in any way liable for including but not limited to any consequential, incidental, indirect, special, or similar damages whatsoever arising from or in connection with the use, inability to use, including without limitation, the performance of the Product, or due to the malfunction of the Product.
RIVIVE nor Our authorized representatives guarantee the efficiency and suitability of the use of Product, and disclaim any related liabilities. The results and effect of Our Product may vary on each Purchaser. The Purchaser shall be responsible to consult their own individual medical professional prior to the use of Our Product.
Time shall not be of the essence as Our services can be inadvertently affected by factors outside of Our control.
We shall not be liable for any losses, compensation, or damages arising out of delays, loss of use, etc.
RIVIVE reserves the right to impose service or transport charges on the Product which are outside the cover of the Warranty. We also reserve the right to decline to provide service where the Product is obsolete, no longer deemed serviceable, out-of-warranty period, or no longer replaceable for any reason.
This Warranty shall be considered null and void if the Product has been modified by an unauthorized person or company.
RIVIVE shall reserve the right to amend, modify or change the terms and conditions in this Warranty herein due to change(s) in the availability of services, products, and/or spare parts or for the purposes of complying with applicable policies, rules, regulations, and law, with or without notice.
B. Limitations and Exclusions
This Limited Product Warranty does not cover:
When the Warranty Period has expired or voided.
Any free gift(s), consumables, and external accessories that may or may not be included during the time of purchase.
Non-operational, and non-functional part(s) which do not affect the functionality and operation of the Product.
If the Product is not in mainland Singapore or territories not connected to mainland Singapore and inaccessible through roads.
Damage and/or malfunction of the Product including, but not limited to, excessive use outside of the intended purpose, unauthorized modification(s), improper use, mishandling, improper storage, improper ventilation, negligence, tampering or abuse, corrosion, liquid damage, whether willful or not.
Natural aging of materials, normal wear and tear, or if the Purchaser changes their mind.
Damage, fault or failure due to alteration or repairs made by anyone other than us and/or our authorized service provider, or the use of supplies and accessories other than those manufactured by Us.
Damage and/or malfunction resulted from the abuse of the product or by environmental conditions including, but not limited to, dust, animals, insect, foreign object, power surge, unusual voltage, fire, natural disaster, rain, flood, etc.
Cosmetic defects include, but not limited to, scratches, rust, dirt, stains, dents, etc.
Damages caused by connecting non-recommended peripherals, and additional equipment or accessories in the user manual.
You agree and acknowledge that RIVIVE exclusions and limitations of liability are reasonable in the circumstances.