FAQ

IPL stands for Intense Pulsed Light. It is a technology used for various dermatological procedures, primarily in the field of cosmetic and aesthetic medicine. IPL devices emit broad-spectrum light, which is different from lasers that emit a single, specific wavelength of light. Our RIVIVE Hair Removal Device works by emitting wavelengths that target pigment in the hair. As the light is absorbed, it turns to heat, which then kills hair growth cells. Hair grows back slower and sparser, reducing hair growth permanently overtime.

Unlike other types/form of hair removal methods, IPL is supposed to be relatively painless. RIVIVE Hair Removal Device have multiple settings for intensity and in some of our product additional cooling technology, so you can adjust the treatment to your level of comfort. In higher settings, individuals with sensitive skin may experience discomfort, but sticking with a lower intensity level makes treatment very gentle. However do note that effects and suitability may vary on each individual. If in doubt, you should always check with your own medical professional prior to the use of RIVIVE Hair Removal Device.

Step 1: Clean the treatment area, and use a razor to shave off the hair in need of care. Make sure your skin is completely dry and free of any lotion or gel before applying the device. If shaving, causes skin irritation, it is advised that you not to use the device until the skin irritation has disappeared. Step 2: Connect the power cord to the adapter, and insert the plug into a power outlet. Step 3: Turn on the RIVIVE Hair Removal Device. The product has recommended different intensity options for different parts of your body. Select the intensity of choice. Step 4: Goggle up to protect your eyes. Step 5: Place the light outlet on the skin to be treated and apply it vertically. Press the flash button to start the hair removal process. Step 6: After hair removal is complete, immediately turn the device off. (never pull the plug without turning off the machine to avoid damage). Note: Always test RIVIVE Hair Removal Device device on your skin and wait for at least 24 hours to monitor skin reaction before using. (e.g. redness, irritation, rash). If there are no skin reactions after 24 hours, you may continue to use RIVIVE Home IPL device

Yes, we recommend that you shave the treatment area before using your handset. Shaving the hair to the appropriate length will help IPL effectively focus on the hair follicles.

We recommend using RIVIVE Hair Removal Device two-three times a week for the first month to achieve the best results. After that, you can use it once every two weeks or once a month for touch-ups as needed. Additionally, we suggest making adjustments based on your hair growth. If you notice thicker hair or stubborn areas, you can increase the gear level and frequency of usage. However, it's important to monitor your skin's reaction and adjust accordingly to avoid any discomfort or adverse effects. However do note that the effects and suitability may vary on each individual. If in doubt, you should always check with your own medical professional.

Please read and follow these instructions to optimize the use of the device and prevent/minimize the risk of injury, skin reactions and side effects. - Before you use RIVIVE Hair Removal Device, you should clean your skin and make sure it is hair-free, entirely dry and free from any lotion or gel. - Keep the device and the adapter dry. - The device is not washable. Never immerse the device in water and do not rinse it under the tap. - Water and electricity are a dangerous combination. Do not use this device in wet surroundings (e.g. near a filled bath, a running shower or a filled swimming pool). Moisture can damage the device and lead to a potential safety hazard. - Always check the device before you use it. Do not use the device or adapter if it is damaged. Always replace a damaged part with one of the original type. - If the device or adapter is broken or damaged, do not touch any inner part to avoid electric shock. - Do not use the device if the UV filter of the light exit window and/or attachment is broken, as safe operation cannot be guaranteed under these circumstances. - Do not attempt to open or repair your device. Opening RIVIVE IPL Home device may expose you to dangerous electrical components and to pulsed light energy, either of which may cause bodily and/or eye injury. - Repair by unqualified people could cause an extremely hazardous situation for the user. - No modification of this equipment is allowed. Do not modify, override or cut off any part of the device (e.g. adapter or the cord), as this causes a hazardous situation. - Do not look at the flash while using the device. Use the device in a well-lit room so that the light is less glaring to your eyes. While not necessary for safety, you may wear sunglasses or goggles for your convenience if you find the light uncomfortable or too bright. - Do not flash the same spot multiple times during a treatment. The surface of the attachment should overlap the previous spot to make sure you flash the complete skin area, but treating the same area multiple times does not increase efficacy. - For hygienic reasons, the device should only be used by one person. - Do not use hair removal creams in the area (to be) treated with the device, as chemicals may cause skin reactions. - Do not use any pencil or pen to mark the areas to be treated. This may cause burns on your skin. - Hair removal by intense pulsed light sources can cause increased hair growth in some individuals. Based upon currently available data, the highest risk groups for this response are females of Mediterranean, Middle Eastern, and South Asian heritage treated on the face and neck. - If you experience skin irritation or skin redness after treatment, wait until it disappears before applying any product to your skin. If you experience skin irritation after applying a product to your skin, wash it off with water. If you still get skin reactions, stop using the device and consult your doctor. - If shaving causes skin irritation, we advise you not to use the device until the skin irritation has disappeared. - This device is not intended for use by persons with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the device by a person responsible for their safety. - Keep RIVIVE Home IPL device out of the reach of children. - Children should be supervised to ensure that they do not play with the device. Supervision is required to avoid potential risks such as exposure to the light output, electrocution, strangulation from the cables or choking on the attachments. - Always avoid exposure to natural sunlight and artificial sunlight up to 4 weeks before using RIVIVE Home IPL device and 48 hours afterward. Sensitive or tanned skin is more likely to result in burns or pigmentation changes. Protect your skin from sunlight with clothing or apply sun-blocking products of not less than SPF50 on the non-covered treatment areas. - Do not use your RIVIVE Home IPL device within 2 weeks after using artificial tanning products (such as creams, sprays or pills). Artificially tanned skin is more likely to result in burns or pigmentation changes. - If you notice a skin tone change since the last treatment, we advise you to perform a skin test and to wait 24 hours before your next treatment. If after this period skin reactions occur or persist, use a lower device setting which did not lead to skin reactions or stop using the device when already at the lowest setting. - Always check the device before you use it. Make sure that the skin tone sensor window is clean when using the device, to avoid improper operation. - The light exit window and the inner parts of the attachment can become very hot during usage. Always let the light exit window, as well as the inner parts of the attachment, cool down before you touch them.

Conditions Never use the device: - If you are under the age of 18 years or above 65 years. - If you have skin tone marked with in the 'Suitable skin tones' table at the start of the user manual. - If you are pregnant or breastfeeding as the device was not tested on pregnant or breastfeeding women. - If you have any active implants such as a pacemaker, neurostimulator, insulin pump, etc. Medications/History: Never use the device if you take any of the medications listed below: - If your skin is currently being treated with or has been treated in the last 7 days with Alpha-Hydroxy Acids (AHAs), Beta-Hydroxy Acids (BHAs), topical tretinoin and azelaic acid. - If you have taken any form of isotretinoin Accutane or Roaccutane in the last six months. This treatment can make skin more susceptible to tears, wounds and irritations. - If you are taking photosensitizing agents or medications, check the package insert of your medicine and never use the device if it is stated that it can cause photo-allergic reactions, photo-toxic reactions or if you have to avoid sun when taking this medicine. - If you take anticoagulation medications, including heavy use of aspirin, in a manner which does not allow for a minimum 1-week washout period prior to each treatment. - If you have received radiation therapy or chemotherapy within the past 3 months. - If you are on painkillers which reduce the skin's sensitivity to heat. - If you take immunosuppressive medications. Pathologies/Disorders Never use the device: - If you have diabetes or other systemic or metabolic diseases. - If you have congestive heart disease. - If you have a disease related to photosensitivity, such as polymorphic light eruption (PMLE), solar urticaria, porphyria, etc. - If you have a history of collagen disorder, including a history of keloid scar formation or a history of poor wound healing. - If you have epilepsy with flashlight sensitivity. - If your skin is sensitive to light and easily develops a rash or an allergic reaction. - If you have a skin disease such as active skin cancer, you have a history of skin cancer or any other localized cancer in the areas to be treated. - If you have a history of vascular disorder, such as the presence of varicose veins or vascular ectasia in the areas to be treated. - If you have any bleeding disorder. - If you have a history of immunosuppressive disease (including HIV infection or AIDS). - If you have a skin pigmentation disorder such as vitiligo Skin conditions Never use the device: - If you have diabetes or other systemic or metabolic diseases. - If you have congestive heart disease. - If you have a disease related to photosensitivity, such as polymorphic light eruption (PMLE), solar urticaria, porphyria, etc. - If you have a history of collagen disorder, including a history of keloid scar formation or a history of poor wound healing. - If you have epilepsy with flashlight sensitivity. - If your skin is sensitive to light and easily develops a rash or an allergic reaction. - If you have a skin disease such as active skin cancer, you have a history of skin cancer or any other localized cancer in the areas to be treated. - If you have a history of vascular disorder, such as the presence of varicose veins or vascular ectasia in the areas to be treated. - If you have any bleeding disorder. - If you have a history of immunosuppressive disease (including HIV infection or AIDS). - If you have a skin pigmentation disorder such as vitiligo. - If you have infections, eczema, burns, inflammation of hair follicles, open lacerations, abrasions, herpes simplex (cold sores), wounds or lesions and haematomas (bruises) in the areas to be treated. - On irritated (red or cut), sunburned, tanned or fake‐tanned skin. - On the following areas: on moles, freckles, large veins, darker pigmented areas, scars, skin anomalies without consulting your doctor. This can result in a burn and a change in skin tone, which makes it potentially harder to identify skin-related diseases. - On the following areas: warts, tattoos or permanent make-up. Location/Areas Never use the device on the following areas: - Around the eyes and on or near the eyebrows. RIVIVE can only be used on the body and on the female face (below the cheekbone). - On the lips, scalp, perineum, nipples, areolas, labia minora, vagina, anus and the inside of the nostrils and ears. - On areas where you use long-lasting deodorants. This can result in skin reactions. - Over or near anything artificial like silicone implants, subcutaneous injection ports (insulin dispenser) or piercings. - Men must not use the device on the face and neck including all beard- growing areas, nor on the whole genital area. The hairs in these areas have different characteristics. The skin may get burnt (with pain, prolonged skin redness and pigmentary changes). Note: This list is not exhaustive. When in doubt, always check with your own medical professional on your suitability and effect of the RIVIVE Hair Removal Device.